Privacy policy

This privacy policy sets out how our website uses and protects any information that you give when you use the website.

The website is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the website, then you can be assured that it will only be used in accordance with this privacy policy and the provisions set out in the General Data Protection Regulations 2018.

This policy may change from time to time – updates will be made on this page. You should check this page from time to time to ensure that you are happy with any changes. This privacy policy is effective from 13.04.18.

1. We may collect the following information

1.1. All details that you submit on the submit your requirements page.

1.2. All details that you submit on the contact us page.

1.3. All details that you submit on the company sign up page.

1.4. All details that you submit on any other page.

1.5. Other information relevant to customer surveys and/or offers.

1.6. We may also record your IP address and the date and time you complete any forms on the website.

1.7. We may also collect information about your usage of our web site as well as information about you from any messages you post to the web site and e-mails or letters you send to us.

1.8. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service and may provide such aggregate information to third parties, including, but not limited to Google Inc. We ensure that none of these statistics include information that could be used to identify any individual.

1.9. The General Data Protection Regulations 2018 give you the right to request that we do not keep your details on file once your transactions with us are complete. If you wish to exercise this right, please contact us using the details at the end of this Privacy Policy. Exercising this right will not affect the level of service you receive from First Light Leads Ltd.

2. What we do with the information we gather

2.1. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

2.2. Internal record keeping.

2.3. We may use the information to improve our services.

2.4. If you have given your express permission we may periodically send promotional emails about new services, special offers or other information which we think you may find interesting using the email address which you have provided. You can ask us to stop these communications with you at any time. You can do this either by clicking on the unsubscribe link in our emails or by contacting us using the details at the end of this privacy policy.

2.5. From time to time, where you have given us your permission to do so, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests. You can ask us to stop these communications with you at any time. You can do this either by clicking on the unsubscribe link in our emails or by contacting us using the details at the end of this privacy policy.

2.6. We may pass your personal information (including contact information) to the companies who provide quotations via the website. We always ask for confirmation from these companies that they are compliant with the requirements set out in the General Data Protection Regulations 2018.

2.7. If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

3. Security

3.1. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will retain your information for a maximum of 6 years.

3.2. We will never use your information for any purposes not contained within this policy without contacting you and obtaining your consent to do so.

4. How we use cookies

4.1. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

4.2. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

4.3. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

4.4. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

5. Links to other websites

5.1 Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.

6. Controlling your personal information

6.1. You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us using the details at the end of this privacy policy. We will provide the information requested or make any requested changes within 30 days of the date of your request. We may contact you to verify your identity before releasing data to you or modifying the data we hold for you. There is no charge for providing this information.

6.2. If you notify us that the data we hold about you is incorrect, then as required by the General Data Protection Regulations 2018, we will ensure that any corrections are passed on to any companies we have shared your information with. We cannot guarantee they will complete these corrections in their own data as that data is outside of our direct control. Upon request, we will notify you of the companies we have passed your corrected details on to, so that you may, if you wish, follow up with them yourself.

6.3. You may choose to restrict the collection or use of your personal information in the following ways:

6.4. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.

6.5. We may sell, distribute or lease the information that you choose to submit on the website to third parties.

6.6. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

6.7. We will never sell your information to any third party (except to the companies we ask for quotes from on your behalf as part of the operation of this website) without coming back to you to get your express permission.

7. Your right to be forgotten

7.1. The General Data Protection Regulation 2018 give you the right to be forgotten. If you wish to be forgotten, please contact us using the details at the end of this privacy policy. It is useful to us if you can tell us why you wish to be forgotten, but there is no obligation for you to give us this information. If you request to be forgotten, we will use our best endeavours to ensure all data about you is deleted within 30 days of the request. We may contact you to verify your identity before removing the data we hold for you.

8. Disclaimer

8.1. The information contained in the website is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

8.2. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of the website.

8.3. Through the website you are able to link to other websites which are not under the control of the website. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

8.4. Every effort is made to keep the website up and running smoothly. However we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

9. The data controller

9.1. The data controller in respect of this website is First Light Leads Ltd.

10. Contact the data controller

10.1. All comments, queries and requests relating to our use of your information are welcomed and should be addressed to: The Data Protection Officer First Light Leads Ltd 56 Leman Street London E1 8EU or email at adam@firstlightleads.co.uk.